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About oraïse

Technical Account / Service Management – Junior (m/f/d), Germany

oraïse GmbH is a spezialized IT-company servicing financial services sector. We are represented in 9 locations throughout Germany and Switzerland and thus have a direct local presence in the well-known financial centres.

We continue to grow and are looking for employees in the area of Technical Account / Service Management – Junior (m/f/d) in Frankfurt am Main, Bremen, another oraïse location or nationwide in a home office.

What we offer

Flexible working hours, home office solutions

Attractive earning possibilities, capital-forming benefits, employee discounts

Health measures, such as subsidised gym fees

Job bikes (including e-bikes) and individual company car arrangements

Education, training (internal/external) incl. certifications

Opportunities for further development within the company

Employee events

Responsible for service quality and ensuring customer satisfaction as well as customer loyalty

Your tasks

  • Central contact point for enquiries in the relevant areas of responsibility
  • Interface between the customer and the internal service organisation
  • Ensuring compliance with service level agreements
  • Identifying and implementing service improvement opportunities
  • Preparing reports related to service quality and accounting
  • Advising customers on technical issues and problems
  • Assisting in the preparation of technical solutions and proposal presentations
  • Creation, quality assurance and maintenance of technical customer documentation
  • Coordinating and monitoring activities and managing projects

Your profile

  • Degree in (business) informatics or successfully completed IT training or commercial training
  • Specialist career changers and career starters with a positive attitude towards customers, new tasks, further training and working in a team welcome
  • Initial knowledge of service management and IT project management
  • Basic knowledge and understanding of operating systems, databases and networks
  • Interest in cloud infrastructures as well as automated deployment (DevOps)
  • High communicative and social skills as well as strong customer orientation
  • Good and fast comprehension skills as well as independent, result-oriented way of working
  • Very good written and spoken German and English

More efficiency and profitability for your financial enterprise

…now! oraïse is your IT partner on the financial markets with actionable solutions, consulting and innovative tools from the worlds of IT and management. Let’s work together on the future of your financial enterprise – starting right now. Sign up via e-mail!