Managed Services

Professional operations and support for trading and IT.

Our modular and customisable IT services gives you more freedom and creates sustainable cost reductions. In the field of the managed services our focus lies on:

  • Application Hosting
  • Market Data Administration/Management
  • Infrastructure services incl. on-site services and support
  • Connectivity services
  • Operations

Managed Services – Portfolio

Our Infrastructure services offer a high level of flexibility, are transparent, modular and tailored to meet your business requirements. Our customised SLAs ensure the best possible level of availability and a failure-free operation of your business. Your advantages are:

  • One-stop service of your complete IT infrastructure
  • A highly skilled helpdesk and user support
  • Onsite service (IMAC-D)
  • Improvement of resiliency of your services
  • Reduction of self-involvement
  • Reduction of TCO

The remote services offered by oraïse, focus on the pro-active monitoring of your systems, workflows and the realisation of an improved level of availability. Your advantages are:

  • Continuous improvement of system availability
  • Modular and customisable Service Level Agreements
  • Pro-active monitoring and qualified reporting
  • Professional capacity management
  • Multi-language service desk (SPOC)
  • Remote support and maintenance
  • High availability (24/7 support)

Our professional connectivity and operations solutions for the trading community enable our clients to concentrate on their core business. oraïse has been providing multi member services for many years and we are in close collaboration with the Deutsche Börse Group. The scope of our services ranges from

  • planning, conceptual design, implementation and operations
  • to development of tailored software, applications and interfaces
  • up to and including comprehensive operational concept including remote monitoring and reporting.

With Market Data Administration Services (MDA-Services) our customers have all benefits of a qualified market data management from a single source. Our portfolio ist divided into two modules. MDA-Basic for all essential administrative requirements and MDA-Extended for customized configuration tailored to your individual needs.

  • MDA-Basic: Includes all the essential administrative requirements in the field of market data management, such as user management, reports management, active database maintenance and data archiving.
  • MDA-Extended: Represents the modular and individual extension of our basic services. Can optionally be configured only in conjunction with MDA-Basic and includes invoice management, usage management, budget management, contract management, approval management and the so-called emergency user change.

Our MDA-Services are optimized to individual requirements of financial enterprises and allow a quick and easys establishment of professional market data management processes. various service and operation models are available to ensure reliability and transparency for our customers.